Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

Delivery is available between 10 AM and 6 PM. Delivery fees are calculated based on the distance shown on Google Maps.

Please provide the correct delivery address, recipient’s phone number and any helpful delivery instructions. While we do our best to deliver promptly, we cannot guarantee an exact delivery time.

Extreme Weather Conditions

Flowers are delicate and can be damaged by extreme heat, freezing temperatures, heavy rain or storms.

During extreme weather, we will call the recipient before delivery to ensure someone is available to receive the flowers. If the recipient is unavailable, our driver will return the flowers safely to the shop. An additional delivery charge may apply for a second attempt, or the order may be picked up from our store.

If you prefer that we do not call ahead, please leave a note in the delivery instructions.

Mild Weather Conditions

If the recipient is unavailable during mild weather, we will leave the flowers in a safe, covered area whenever possible. Please bring them indoors as soon as possible to keep them fresh.

Limited Parking Areas

If safe or legal parking is unavailable at the delivery location, the recipient may be asked to meet our driver at the delivery vehicle. Our driver will contact the recipient upon arrival. Thank you for your understanding.

As fresh flowers are delicate and perishable, all sales are final. We are unable to accept returns or provide refunds.

Your satisfaction is important to us. If you have any concerns about your order, please contact us directly as soon as possible. We will be happy to review the situation and assist you.